Dear Vintage-Loving Friends,
We’ve curated this collection of frequently asked questions to help you navigate your Chic Apparel experience with the same effortless elegance as our 1950s-inspired designs. Whether you’re wondering about our circle skirts’ perfect twirl or how to track your Betty Sundress, you’ll find answers here.
About Our Products
What makes Chic Apparel’s vintage-inspired clothing special?
Our pieces blend authentic 1950s silhouettes (like our signature Halterneck Circle Dresses) with modern comfort fabrics. Each design – from our Capri Pants to Gloria Dresses – is carefully crafted to offer vintage charm with contemporary wearability.
Are your garments true vintage or reproductions?
We specialize in vintage-inspired reproductions, meaning all items are brand new creations that capture the essence of 1950s fashion while incorporating modern sizing and fabric technology for better fit and durability.
How should I care for my Chic Apparel garments?
Most of our pieces (like our Circle Skirts and Betty Sundresses) should be hand-washed or machine washed on delicate cycle with similar colors. Denim Jackets and structured items like our Duffle Coat may require spot cleaning. Always check individual care labels.
Ordering & Payments
What payment methods do you accept?
We accept:
– Visa
– MasterCard
– JCB
– PayPal
All transactions are securely processed through encrypted channels.
– Visa
– MasterCard
– JCB
– PayPal
All transactions are securely processed through encrypted channels.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Shipping & Delivery
Where do you ship?
We offer global delivery to most countries (excluding some remote areas and parts of Asia). All orders ship from our Nashville studio with love and careful packaging.
What are my shipping options?
Standard Shipping ($12.95):
– Processed in 1-2 business days
– Shipped via DHL or FedEx
– Delivery in 10-15 days after dispatch
Free Shipping (Orders over $50):
– Processed in 1-2 business days
– Shipped via EMS
– Delivery in 15-25 days after dispatch
– Processed in 1-2 business days
– Shipped via DHL or FedEx
– Delivery in 10-15 days after dispatch
Free Shipping (Orders over $50):
– Processed in 1-2 business days
– Shipped via EMS
– Delivery in 15-25 days after dispatch
How can I track my order?
You’ll receive a shipping confirmation email with tracking details once your vintage treasures (like that perfect Bolero or Button Betty Skirt) are on their way to you!
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of receipt. Items must be unworn, unwashed, and in original condition with tags attached. Please email us at [email protected] to initiate a return.
Do you offer exchanges?
Currently, we process returns and ask you to place a new order for the correct size or style. This ensures you get your perfect 1950s Halterneck Circle Dress or Culottes as quickly as possible!
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll happily cover return expenses.
Account & Customer Service
How do I reset my password?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password – just like twirling into a fresh Circle Skirt!
How can I contact customer service?
Our vintage-loving team is always happy to help at [email protected]. We typically respond within 24 hours (except weekends and holidays).
Still have questions? Imagine us as your personal vintage stylists – we’re here to help you build the retro-inspired wardrobe of your dreams!
With timeless style,
The Chic Apparel Team